Energy Plans During the COVID19 Pandemic
As millions of Americans are mandated to shelter-in-place and are working from home, energy is more important than ever. In a time when so much seems uncertain, you can count on unwavering service from Spark Energy.
Customer Service That’s Here for You
At Spark Energy, we reacted quickly and put systems in place to ensure our electric and gas customers aren’t affected by the many changes we are facing as a country. Protecting our valued employees is also a top priority that necessitated changes in our operations. While things may be running a little differently on our end, rest assured it’s business as usual if you need assistance.
Our cloud-based system allows us to continue providing customer service while protecting the health of our representatives and other employees. Our representatives are able to use the Spark Energy communication system while working from home.
And we’re not reducing our operation hours. Our hours of operation are the same as always to provide the same level of service in all markets.
Special Assistance for Those Experiencing Financial Hardship
Spark Energy is committed to serving our customers to the best of our ability during this trying time. For Texas customers, we are currently offering options to help curtail financial hardship due to the COVID19 outbreak. Call us today to discuss the possibility of getting payment extensions or a deferred payment plan.
How to Reach Us
Have you been directly affected by the COVID-19 outbreak? Do you want assistance choosing the most cost-effective energy plan? You can reach us at:
Phone: 1-877-547-7275
COVID19 Financial Hardship Options: 1-877-547-3223
Email: customercare@sparkenergy.com
Hours of Operation: 8 am-7 pm M-F and Sat 9 am-12 pm Central
Visit the Customer Service section of our website for more information or to send us a message.
COVID-19 Resources
World Health Organization (WHO)
The World Health Organization is a global resource that helps coordinate the members of the United Nations when there’s a global health threat like COVID19. The WHO is a trusted resource for a global perspective and the latest news on which countries are most impacted.
Centers for Disease Control and Prevention (CDC)
The CDC is a USA government agency that is dedicated to protecting the health of Americans. It’s a trusted resource for timely, accurate information on COVID19 and all other viruses.
Transportation Security Administration (TSA)
The TSA is keeping travelers up-to-speed on how the coronavirus is affecting flights and other modes of transport. The administration is also tracking if TSA employees have tested positive for COVID19 and where the individual was located so that people who may have come in contact can take precautions.
IBM / Weather.com COVID19 Map
Engineers at IBM have created an interactive COVID19 map. Information is updated daily using the latest data from the WHO and US governments at federal, state and local levels. You can view cases on a global scale or drill down to the county you live in.
NPR State-by-State Daily Graph of COVID-19 Cases
NPR’s COVID-19 tracker focuses on cases in the United States and US territories. The graph uses color-coding across a 21-day timeline to help visualize the rate at which the virus is spreading. Each day NPR updates the data, usually once in the morning and once in the evening.
Occupational Safety and Health Administration (OSHA)
OSHA is a good resource for small business owners that want to protect their employees and create the safest work environment possible. There’s advice on control measures, standards, prevention and how to prepare your workplace. Employees can also find information on workers’ rights.
